Peptides for Pets Pty Ltd ("we", "us") is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Order details: name, email, phone, shipping address and order history.
- Payment information: processed by our payment providers (e.g. card processors, Afterpay). We never store full card numbers.
- Pet details you volunteer: species, weight and health goals entered into the dose calculator or support messages. Calculator inputs stay in your browser and are not transmitted to us.
- Site analytics: anonymised usage data and cookies to improve the site.
How we use it
- To fulfil and deliver orders, process refunds and provide support.
- To send order updates, and marketing emails only if you opt in, unsubscribe with one click, any time.
- To improve products, dosing guidance and the website.
What we never do
- Sell or rent your personal information to anyone.
- Share your details with third parties beyond what's needed to run the store (shipping carriers, payment processors, email provider).
- Store your data outside providers with Australian-compliant safeguards.
Access, correction and complaints
You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by emailing peptidesforpets@gmail.com. If you believe we've mishandled your information, contact us first, if you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).
